Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) govern access to and use of The Guild, the association management software available at guildcollective.io (the “Service”), provided by The Guild (“Guild,” “we,” “us”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the association you represent.

2. The Guild service

The Guild is software that helps associations — trade associations, professional associations, chambers of commerce, and similar member-based organizations — manage member companies and people, events and registrations, finances, communications, and donations, in one system.

3. Account registration

To use The Guild, an association creates an account through our signup process. Whoever completes signup becomes that association’s first Guild Superadmin. You agree to provide accurate information when creating an account and to keep your login credentials secure.

4. Association administrators and authorized users

A Guild Superadmin can invite other people as Guild Administrators, grant other people access as members of the association, and promote another Administrator to Superadmin. Your association is responsible for who it invites and for the actions taken by anyone it authorizes to access its account.

5. Customer and member data

Your association controls the information it enters into The Guild about its own member companies, people, event registrants, donors, and other contacts (“Customer Data”). You’re responsible for having the right to collect, store, and use that information, and for its accuracy. We process Customer Data to provide the Service to your association, as described in our Privacy Policy.

6. Acceptable use

You agree not to use The Guild to:

• violate any applicable law;
• send communications to people who have unsubscribed, or without consent where consent is required;
• attempt to access another association’s account or data;
• interfere with or disrupt the Service; or
• attempt to circumvent any security or access control built into the Service.

7. Subscription plans and free trial

The Guild is offered on subscription plans priced by the number of member companies your association maintains — currently Seedling, Growing, and Established — each with its own company limit. Every plan includes unlimited people per company. Current plans and pricing are on our Pricing page. New associations receive a 30-day free trial, and no credit card is required to begin a trial.

8. Billing and payment for your Guild subscription

If your association continues on a paid plan, you can set up billing at any time from Settings → Billing. Subscription payments are processed by Stripe. You can view, change, or cancel your subscription from the same page. Billing for your association’s use of The Guild is entirely separate from any money your association collects from its own members, registrants, or donors through Guild Payments, described next.

9. Guild Payments and third-party payment processing

Guild Payments is an optional add-on that lets your association accept payments — such as membership dues, event registration fees, and donations — directly into your association’s own Stripe account, built on Stripe Connect. Activating Guild Payments does not change how your association is billed for its own Guild subscription. Guild Payments has its own separate terms, including the application fee Guild charges on payments processed through it, at our Guild Payments Terms & Fee Disclosure, which your association agrees to separately before activating Guild Payments.

10. Events, registrations, and donations

Your association is responsible for the events it publishes and the fundraising causes it creates through The Guild, including their content, pricing, and terms for attendees, registrants, vendors, sponsors, and donors. The Guild provides the platform that lets registrants and donors interact with your association; we are not a party to the underlying relationship between your association and the people who register or give.

11. Communications and email

If your association sends campaign emails through The Guild, you’re responsible for the content of those campaigns and for complying with applicable law, including honoring unsubscribe requests. The Guild provides unsubscribe and preference-center tooling with every campaign; you agree not to remove or circumvent it.

12. Your responsibility for content and data

You’re responsible for the Customer Data and other content you or your authorized users upload to, or generate within, The Guild, and for making sure you have the right to use it the way you do. We aren’t responsible for the accuracy of information your association enters.

13. Intellectual property

Guild retains all rights to the Service itself — the software, design, and branding of The Guild. Your association retains its own rights to the Customer Data it enters. Nothing in these Terms transfers ownership of the Service to you, or ownership of your Customer Data to us.

14. Availability and changes to the service

We work to keep The Guild available and continue improving it, but we don’t guarantee uninterrupted or error-free operation, and features may be added, changed, or removed over time as the product evolves.

15. Suspension and termination

We may suspend or terminate access to The Guild for an account that violates these Terms, or that has an unresolved billing issue after a reasonable opportunity to resolve it. Your association may stop using The Guild, or cancel its subscription, at any time from Settings → Billing. If your account is suspended, terminated, or cancelled, we recommend exporting or retaining copies of anything your association needs beforehand.

16. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

17. Limitation of liability

To the fullest extent permitted by law, Guild will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of the Service. Guild’s total liability arising out of or relating to these Terms or the Service is limited to the amount your association paid Guild for the Service in the twelve (12) months before the claim arose.

18. Changes to these terms

We may update these Terms from time to time. When we do, we’ll update the date at the top of this page. Continuing to use The Guild after a change takes effect means you accept the updated Terms.

19. Contact

Questions about these Terms can be sent to support@guildcollective.io, or through our Contact page.