Frequently Asked Questions
What is The Guild?
The Guild is association management software: a member directory, events, finance, communications, and fundraising for trade associations, professional associations, chambers of commerce, and similar organizations — in one system instead of several.
Who is The Guild designed for?
Associations that manage member companies rather than individual consumers — trade associations, professional associations, chambers of commerce, and similar member-based organizations that need to run membership, events, money, and outreach from one place.
How does the free trial work?
Every new association gets a 30-day free trial on the Seedling plan when they sign up, with full access to the product for that period. No credit card is required to start a trial.
Are we billed by the number of companies or the number of people?
By member companies. Every plan includes unlimited people — your plan's limit is the number of member companies in your association, not how many people work at them.
What happens when my trial ends?
Your association keeps the plan you started on. You can add billing at any time from Settings → Billing to keep your subscription active past the trial — nothing is charged automatically until you set that up. You're welcome to contact us if you'd like help.
Can I import my existing member data?
You can bulk-import your member companies from a CSV file inside the app. Importing people, tags, or event registrations isn't available yet — contact us and we'll help you get that data in manually.
Do you support online membership dues payments from my members?
Yes. The Finance module tracks every invoice, payment, credit, and refund, and members can pay their own invoices online from their member portal once your association activates Guild Payments, our built-in online payment add-on.
Can members register for events online?
Yes. Members and guests can register for an event online, including vendor and sponsor registration where an event offers it, and pay online through Guild Payments when there's a cost. Staff can then check registrants in at the door and print badges.
Can we accept donations online?
Yes. You can set up one or more fundraising causes and share a public donation page — no login required for donors. The Guild tracks who gave, what they gave to, and sends donation receipts and acknowledgments automatically.
Who becomes the administrator of our account?
Whoever completes signup and creates your association becomes its first Guild Superadmin automatically. From there, that person can invite other Guild Administrators.
Can more than one person manage our association's account?
Yes. A Guild Superadmin can invite Guild Administrators, and can promote another Administrator to Superadmin. We recommend having at least two Superadmins so account recovery never depends on one person.
What pricing plans are available?
See the Pricing page for current plans and pricing. Self-service signup starts every new association on the Seedling plan.
Is my association's data visible to other associations on The Guild?
No. Every association's data is scoped to that association only — members, finances, and events are never shared across associations.
Do you support single sign-on or social login?
Not currently. Sign-in uses email and password, with optional two-factor authentication.
How do I get help if I run into a problem?
Use the Contact page, check the built-in Help Center from within the app, or email support@guildcollective.io directly. We read every message.