Frequently Asked Questions
What is The Guild?
The Guild is association management software: a member directory, billing, events, and reporting for trade associations, professional associations, chambers of commerce, and similar organizations — in one system instead of several.
How does the free trial work?
Every new association gets a 30-day free trial on the Seedling plan when they sign up, with full access to the product for that period. No credit card is required to start a trial.
What happens when my trial ends?
Your subscription continues on the plan you started on unless you cancel before the trial ends. We do not collect payment automatically during Phase 1 of the product — if you'd like to continue past your trial, contact us and we'll walk you through it.
Can I import my existing member data?
There is no automated data importer yet. We offer assisted data migration during onboarding — contact us with your existing member list and we'll help you get it into The Guild.
Do you support online membership dues payments from my members?
Not yet. The Finance module tracks invoices, payments, and receipts you record on your members' behalf, but there is no live online payment collection from members at this time.
Can members register for events online?
Event pages show registration windows and status, but there is no online registration or checkout flow yet. This is a known, near-term gap — not something we're trying to hide.
Who becomes the administrator of our account?
Whoever completes signup and creates your association becomes its first Guild Superadmin automatically. From there, that person can invite other Guild Administrators.
Can more than one person manage our association's account?
Yes. A Guild Superadmin can invite Guild Administrators, and can promote another Administrator to Superadmin. We recommend having at least two Superadmins so account recovery never depends on one person.
What pricing plans are available?
See the Pricing page for current plans and pricing. Self-service signup starts every new association on the Seedling plan.
Is my association's data visible to other associations on The Guild?
No. Every association's data is scoped to that association only — members, finances, and events are never shared across associations.
Do you support single sign-on or social login?
Not in this phase. Sign-in today is email and password, with optional two-factor authentication.
How do I get help if I run into a problem?
Use the Contact page, or email support@guildcollective.io directly. We read every message.